Recent Posts

COVID-19 and the Holidays

10/28/2020 (Permalink)

white background with white dinner plate and gold flatware in foreground Holiday celebrations may look a little different this year due to the COVID-19 pandemic.

As we move into the holiday season, celebrations may look a little different this year due to the ongoing COVID-19 pandemic.  So, how can you enjoy time with family and loved ones while protecting yourself and keeping them safe from the threat of Coronavirus?  The CDC suggests scaling down get togethers to allow room for social distancing.  Spacing apart place settings at the dinner table and leaving a seat in between those who gather is one suggestion.  Another recommendation is to move your festivities to outdoor locations whenever possible.  Here are some more tips from the CDC to consider when planning:

  • Community – Holding get togethers in communities with high infection rates raises the chances of infection.
  • Location – In addition to going outdoors when possible, make sure that indoor locations have good ventilation. Opening doors or windows is one way to improve air flow.
  • Duration – Gathering for a longer length of time poses more of a risk.
  • Numbers – In addition to holding longer gatherings, the more people that are present increase the risks.
  • Travel – If people are traveling from areas with high COVID-19 rates, there is a greater likelihood that they could unknowingly carry the virus.

As with everything, you should be informed and make the best decision for you regarding holiday plans.  Keep in mind that everyone taking precautions to prevent the spread of the virus is our best defense.  It is also recommended that you still continue to follow the guidelines of wearing a mask, washing hands frequently and maintaining social distance even at a family gathering.  To learn more you can visit the CDC website by CLICKING HERE.  At SERVPRO of Mobile County, we are always her to help with cleaning and disinfection through our Certified: SERVPRO Cleaned Services.  Give us a call at 251-343-0534 for more information.

Certified: SERVPRO Cleaned: Flu Season and COVID-19

10/20/2020 (Permalink)

man in white tyvek wiping down stainless steel fridge When you need the highest standard of cleaning and disinfection, you need Certified: SERVPRO Cleaned!

Flu season is upon us once again.  This year is especially unique due to the ongoing battle to curb the spread of COVID-19.  So, what does this mean for you?  Experts are recommending, as always that you get your flu shot.  And of course, the CDC recommends that you continue to follow the guidelines that have been in place since the beginning of the Coronavirus pandemic.  Wash your hands regularly, use hand sanitizer frequently, wear a mask and practice social distancing whenever possible.  Regular cleaning and disinfection of high touch surfaces is also recommended, especially for offices and businesses open to the public.  You can rest assured that SERVPRO of Mobile County, will be here every step of the way to help you through this unprecedented flu season.  We have always been the experts in clean and our crews have undergone extensive IICRC training focusing on the removal of biohazard pathogens.  Our stringent standards and adherence to all CDC and EPA guidelines means that you can have peace of mind knowing you are receiving the highest level of service.  When just “clean” won’t do, you need Certified: SERVPRO Cleaned.  Call us today at 251-343-0534.

The Speed of Fire

10/12/2020 (Permalink)

What would you say if I told you that homes today are consumed by fire faster than in years past?  According to research, 30 years ago you had about 17 minutes to escape before the home was completely engulfed in flames.   Today, that number is as small as 3-4 minutes.  The reason for the change is that the materials used to make homes and furniture today is much more flammable than materials used in years past.  In older homes and décor from years gone by, you typically found many items that were made from real wood and natural fibers.  The synthetic materials used in many modern furnishings and fabrics burn much more quickly.  At SERVPRO of Mobile County, we want you to be informed, so that you can be prepared.  If you only had 3-4 minutes, could you get yourself and your family to safety?  It is crucial to have a safety plan in place and practice your exit strategy so that you are “Ready for whatever happens”.  If you are unsure of where to start when it comes to creating your Fire Safety Plan, CLICK HERE to be taken to the National Fire Protection Association’s website where they have step by step guidance.

Customized Annual Maintenance Plans in Mobile, AL

10/8/2020 (Permalink)

picture of business office with wood floors cleaning cart with mop bucket set up We have services to meet all of the annual maintenance cleaning needs of your business.

The end of the year will be here before you know it and its’s time to start thing about your company’s annual maintenance plan.  Routine maintenance is a must to keeping your business running in peak condition.  Although required services may vary based on your type of business and a variety of other, factors, there are always tasks that must be completed on a routine schedule.  At SERVPRO of Mobile County, we offer a complete line of cleaning services to meet the needs of each client.  From carpet and textile cleaning to dryer vent and duct cleaning, we can handle it all.  We are continuously expanding our service offerings to be a true “one-stop shop” for all of your cleaning, restoration and construction needs.  Let us design a customized annual maintenance plan for your business based on the services and frequency you specify.  Having an annual plan in place can help reduce personnel management costs and budget surprises.  Give us a call today at 251-343-0534 to schedule a consultation and get started! 

SERVPRO of Mobile County Priority Service Agreement

10/6/2020 (Permalink)

woman sitting at computer smiling and wearing a headset Call our offices today for more information on our Priority Service Agreement.

When the unexpected occurs, the last thing you want to be thinking about is who you will call to provide emergency services.  Time is critical and you don't want to waste it negotiating with a mitigation company.  When you have a Priority Service Agreement (PSA) in place with SERVPRO of Mobile County, it serves as an extension of your emergency response plan.  You get fast service from experienced professionals who have already evaluated your business to design the most efficient response plan possible.  When you choose to sign a PSA with SERVPRO of Mobile County, you can rest comfortably with the peace of mind that comes from having an industry leader at your fingertips.  We have the training, experience and equipment to handle any type of commercial loss, no matter how large or how complex.  For more information on this program, contact us at 251-343-0534.

IICRC Certified Master Water Restorer

10/2/2020 (Permalink)

IICRC logo Our team holds over 31 certifications across the board.

At SERVPRO of Mobile County, we strongly believe that quality work is the product of superior training and a continual thirst for knowledge and growth.  Our crew members complete nearly 20 hours of training to become IICRC Certified Water Restoration Technicians (WRT).  This course provides an intensive focus on all aspects of both residential and commercial water damage and gives our team the knowledge to efficiently mitigate water damage in a variety of real-life scenarios.  We aren’t satisfied with just staying put though and our crew members are always looking for ways to improve and move forward.  That’s why our Operations Manager, Kacie Minchew, decided to continue her training and go on to receive her IICRC Certification as a Journeyman Water Restorer (JWR) and Master Water Restorer (MWR).  The JWR certification requires at least one year in the industry as a WRT and additional IICRC Certifications in Carpet Cleaning, Carpet Repair and Reinstallation.  The Master Water Restorer is the highest level of certification in water mitigation that can be attained.  You must be certified by the IICRC for at least 3 years, complete all the requirements for JWR and complete additional certifications including Applied Microbial Remediation Technician, Advanced Structural Drying, and Health and Safety Technician to be eligible for the MRT designation.  We are so proud of our team members like Kacie, who exhibit such drive and passion for the work that they do!  

October 4-10 is National Fire Prevention Week 2020

9/30/2020 (Permalink)

blue background with white cartoon dog This year's focus for National Fire Prevention Week is on cooking and kitchen fire safety.

The month of October brings with it thoughts of pumpkins, sweater weather and the hauntingly fun first celebration of the holiday season. As we move full force into fall, fire safety also takes center stage. October is recognized as National Fire Prevention Month and Oct. 4-10 is officially Fire Prevention Week. This year the National Fire Protection Association has chosen focus on the dangers of cooking fires with the theme "Serve Up Fire Safety in the Kitchen". Did you know that, on average, a residential fire occurs every 86 seconds in the United States? Cooking is the number one cause of residential fires in the U.S. with unattended cooking being the number one cause of all kitchen fires. It is important to practice fire safety and create a plan of escape should you ever be in a home fire situation. You can have as little as 2 minutes to escape after the sound of a fire alarm and seconds can mean the difference between safety and tragedy. Having a plan in place and practicing it often is the best way to protect yourself and your family. CLICK HERE to watch a video detailing how to create your own fire safety plan.

Finding Hidden Water Damage in Your Mobile, AL Home or Business

9/29/2020 (Permalink)

white baseboard on grey tile floor with water seeping out Water damage that occurs in hidden spaces may go unnoticed for extended periods of time and lead to secondary damages such as mold growth.

Having water damage in your home isn’t always as dramatic as a pipe exploding with water gushing everywhere.  Sometimes the most significant and costly water damage scenarios are those that you aren’t even aware of…  A fridge next to a wall, dripping pipes underneath cabinets or walls, or roof damage in the attic can all cause extensive damage because they occur out of sight.  If you can’t see the water slowly leaking, it can go on for extended periods of time before any damage becomes noticeable.  Although it can be difficult to spot, we want you to be armed with the knowledge that could stop a small problem from becoming a huge issue.  If not pinpointed and mitigated it a timely manner, mold growth may become an issue.  Here are a few telltale warning signs of concealed water leaks:

  • Water accumulation in unusual locations.
  • Discoloration on ceilings or walls.
  • Changes in the texture in your flooring (warping, buckling, expansion or sinking).
  • Odors – mold and mildew can be a good indicator that you have a moisture problem.

If you suspect a moisture issue at your home or business, call SERVPRO of Mobile County.  Our IICRC Certified Water Restoration Technicians have the skills and equipment to quickly and easily locate any moisture issues within your home or business.   

IICRC Certification - Why It Matters

9/29/2020 (Permalink)

IICRC Logo Our team holds over 31 IICRC Certifications across all areas of restoration and mitigation.

At SERVPRO of Mobile County, we talk a lot about IICRC Certification and how we follow all IICRC guidelines when it comes to the mitigation process.  If you aren’t an industry insider, you may be wondering exactly what the IICRC is and why that certification matters?  IICRC stands for the Institute of Inspection Cleaning and Restoration.  Originally called the International Institute of Carpet and Upholstery Cleaning, this non-profit organization was founded in 1972 and has been setting the standards for the restoration industry ever since.  The IICRC has now grown to be a global organization with more than 53,000 certified technicians and 6,000 Certified Firms around the world.  As an IICRC Certified Firm, you can rest assured that our technicians receive their certification and that we adhere strictly to all guidelines as set for the by the IICRC.  What does this mean?  Our technicians must undergo rigorous coursework focused on standards and practices that are based on proven knowledge.  Once completing the course, they must then pass an exam to prove that they have understood and retained the practices set forth for them.  For you this means you can rest easy knowing that your home or business is in the hands of skilled mitigation experts who have met some of the most stringent standards in the industry.  At SERVPRO of Mobile County, taking care of our customers is our number one priority and we take every step necessary to ensure that you receive the highest level of service possible from everyone on our team!

Water Damage FAQs

9/29/2020 (Permalink)

Water Damage FAQs

When water damage strikes, it can be a stressful and overwhelming situation. You want someone on-site to begin cleaning up the damage as quickly as possible.  At SERVPRO of Mobile County, we also want to begin the cleanup as quickly as possible to minimize secondary damage.  With time being of the essence, we understand that we deliver a lot of information to you in a short amount of time at the initial visit.  During the stress of the moment, it may be hard to retain all the details that are being relayed.  To minimize confusion, we have developed a document answering some of the most frequently asked questions to leave behind on each job.  This is one more step we take to ensure transparent and effective communications with each of our customers.   Some of the questions answered are:

  • Do I need to leave the equipment in place?

Yes. We understand that the equipment can be noisy and disruptive. However, shutting equipment off may lengthen the time of the drying process.

  • How long does the drying process take?

Typically, the drying process takes 3-4 days. However, drying is not an exact timeline. We dry to a predetermined goal and monitor to evaluate when the wet materials have reached their goal.

  • How often can I expect to get updates during the process?

Your JFC (Job File Coordinator) acts as your very own customer concierge. They will contact you each day via your preferred method of communication (email, text, phone call) while mitigation is taking place to give you updates and address any questions or concerns you may have. Keeping you well informed is important to creating a great customer experience for you.

At SERVPRO of Mobile County, we are constantly striving to develop tools that can help enhance the overall customer service experience.  If you have a water damage in your home, you can reach us at 251-343-0534 any time of the day or night.