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Certified: SERVPRO Cleaned – a defensive cleaning program

5/19/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Mobile County today at  251-343-0534 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience. Each SERVPRO franchise is independently owned and operated.

Opening Alabama

5/13/2020 (Permalink)

As Alabama begins to reopen amid the COVID-19 pandemic, the CDC continues to remind everyone about the importance of ongoing cleaning and disinfection.  Individuals should continue to follow the standing guidelines of self-isolation after exposure, social distancing and proper hygiene habits to slow the spread of the virus.  In addition, businesses should be vigilant in the cleaning, disinfection and sanitization of their facilities to protect employees and patrons.  The CDC advises you to:

  • Create a plan
  • Implement your plan
  • Maintain and revise your plan

Frequent disinfection of surfaces and objects touched by multiple people is important.*  At SERVPRO of Mobile County, we are Here to Help®.  We can work with you to develop a customized plan to meet the unique needs of your home or business.  We are IICRC Certified in the removal of biohazard contaminants and we follow all CDC and EPA guidelines.  Call us today at 251-343-0534 for more information on our services. 

One Stop Shop

5/6/2020 (Permalink)

At SERVPRO of Mobile County, we are committed to being a “one stop shop” for all of your cleaning and restoration needs.  We take pride in customizing services to meet the unique needs of each residential and commercial client.  From water and fire damage to mold remediation, biohazard cleanup, specialized cleaning and construction services, we can handle any job from beginning to end.  Having one vendor to handle the entire job process means less stress for you by streamlining the workflow.  You have one point of contact and one company with you every step of the way.  Our complete menu of cleaning services also covers everything from floors and walls to rugs and textiles.  Our revolutionary Esporta washing system can clean a variety of soft contents from drapes and linens to leather goods and even porcelain dolls.  This amazing system has changed the way we look at washing and can even clean contents that have been affected by mold or sewage. When you call SERVPRO of Mobile County, you can also rest assured that you will be receiving superior results unrivaled by any other cleaning company.  Our team members undergo rigorous IICRC training and certification to ensure that they are knowledgeable in the best methods to suit each, unique situation they may face.  We also utilize cutting edge technologies to provide you with the outstanding results you can only get from SERVPRO of Mobile County.

Communication - Why It Matters

5/6/2020 (Permalink)

Experiencing a disaster in your home is one of the most traumatic and stressful events you will ever endure.  You want to begin the healing and recovery process as quickly as possible.  We understand that when we arrive on-site you may be overwhelmed, and we want to make sure we do everything we can to help. Recently, as part of a new customer service initiative, we created Frequently Asked Question (FAQ) fliers to leave behind with our customers.  These fliers are loss specific (fire, water, storm, mold, cleaning) and they answer some of the most common questions we encounter from customers after the initial on-site visit.  We feel that it’s important for you to have something tangible to refer back to if you have questions during the duration of the cleanup and restoration.  We also assign a JFC (Job File Coordinator) to each job at the onset.  Serving as your very own “customer concierge” they are your go to direct point of contact through the entire job process.  They handle all communication with your insurance company and keep you informed of the job status as it progresses.  We also utilize cutting edge technology, such as our DryBook Mobile that allows us to quickly and efficiently share electronic job diary notes and drying status reports with those who need them.  Consistent, clear communication is key to ensuring a positive service experience and SERVPRO of Mobile County will be with you every step of the way!

Hurricane Preparedness Week 2020

4/26/2020 (Permalink)

Hurricane Season is just around the corner and that means it’s time once again to make sure you have a plan in place before disaster strikes.   Luckily, National Hurricane Preparedness Week runs May 4-9 to promote emergency planning and deliver all the tools you need to be “Ready for whatever happens.”  Each day during Hurricane Preparedness week the focus will be placed on a different aspect of preparation. Topics covered this year are:

  • May 3 – Know Your Hurricane Risk
  • May 4 – Know Your Evacuation Zone
  • May 5 – Assemble Disaster Supplies
  • May 6 – Prepare Financially
  • May 7 – Strengthen Your Home
  • May 8 – Help Your Neighbors
  • May 9 – Make and Emergency Plan

To get started on your plan, you can visit the NOAA (National Oceanic and Atmospheric Administration) where they have tips and quick links to a number of helpful resources.   For even more information on organizing a disaster preparedness strategy, CLICK HERE to be taken to the Red Cross website.

Preparation is key to minimizing damage when a catastrophic event strikes, however it can’t prevent it all together.  Rest assured that SERVPRO of Mobile County will be here to help you every step of the way should you experience a storm loss.  As part of the SERVPRO Disaster Recovery Network, we have travelled all over the country to help those affected by a wide variety of storm situations.  We have the experience and resources to help with any job.  Nothing is too large or too complicated for us to manage.  We can also help BEFORE the storm with our FREE Emergency Ready Profile service.  Call us at 251-343-0534 for more information.

COVID-19 Cleanup Categories

4/23/2020 (Permalink)

As the COVID-19 pandemic continues to spread throughout the country, we want you to know that we are still here…WE ARE OPEN.  Our team members have extensive training, experience and knowledge to ensure they can handle the job properly.  SERVPRO of Mobile County is IICRC Certified in the removal of biohazard pathogens and we follow all standards as outlined by the CDC (Centers for Disease Control) and WHO (World Health Organization) regarding coronavirus cleanup.  We classify the cleanup of COVID-19 into 3 different categories in order to establish the proper protocol. 

  • Proactive cleaning only. There have been no suspected or confirmed cases on the premises.
  • Person under investigation (PUI) or possible exposure.
  • Confirmed positive case on the premises.

We must determine which category your specific cleaning request falls under in order to determine proper PPE (Personal Protective Equipment) and cleaning product requirements.  As recommended by the CDC, we utilize only hospital grade disinfectants, including SERVPRO’s proprietary SERVPROXIDE.  All disinfectant solutions used are registered by the EPA (Environmental Protection Agency).  During these uncertain times, you can rest assured that SERVPRO of Mobile County will be Here to Help®.  We will continue to serve both businesses and residents of our community throughout the duration of the pandemic.  If you would like more information on COVID-19 cleanup, contact our offices at 251-343-0534.

Construction Services Lines

4/20/2020 (Permalink)

We pride ourselves on being a "one stop shop," and we offer a wide range of services to meet the unique needs of each customer. Our Construction Services Division allows us to seamlessly handle every aspect of a water and fire loss, from mitigation through restoration.  Having a single vendor to handle every facet of the job eliminates the headaches that come along with coordinating through multiple companies.  We aren’t just limited to construction following unexpected damage either.  We offer a full line of construction services to meet all of your contracting needs.  We hold a Builder Remodeler Unlimited License from the State of Alabama Home Builder Licensure Board and our expert team has years of experience in the field.  Services offered include:

  • Roof Tarping
  • Board Up
  • Drywall Installation
  • Painting
  • General Contracting
  • HVAC Services
  • Floor Repair/Replacement
  • Plumbing
  • Electrical
  • Woodwork/Cabinetry
  • Home Remodeling

For more information, give us a call at 251-343-0534.

Building a Fortified Home

4/13/2020 (Permalink)

Building a new home can be a big undertaking.  There are so many variables to consider and if you have never built a home before, you may not know where to start.  One of the first things that you may want to consider is what level of fortification you want to include in your home to protect it from catastrophic events.  Living here along the Gulf Coast, we know that hurricanes are an unavoidable peril.  How your home is constructed may mean the difference between minor damage and complete devastation.  There are now universal building codes that may make your home more resilient in the face of a storm.  You may even receive discounts on your homeowner’s insurance based on which construction standard you choose for your new home.  Building codes may vary from state to state and this can lead to inconsistencies in the ability of a structure to bear the force of a major storm.  In 2010, the Insurance Institute for Business & Home Safety (IBHS) developed the FORTIFIED Home to create a uniform, hazard specific standard to alleviate these discrepancies and make new homes more resistant to severe weather.  The program includes three levels for homeowners to choose from based on their needs.  The Gold standard ties the entire house together by tying the roof to the walls, the walls to the floor and the floor to the foundation.  This means the entire structure functions as one seamless system.  Silver requires additional fortification to the roofing system and the windows.  The Bronze level addresses only the roof.  At SERVPRO of Mobile County, we have seen first hand the devastation that a natural disaster can bring with it.  If you are building a home, we would encourage you to do your research and make sure your home has the most protection possible.  You can’t predict the future, but you can be ready!  If you want to learn more about the FORTIFIED Home, CLICK HERE To visit the IBHS website.

Categories of Water

4/13/2020 (Permalink)

Did you know that the way a water loss is cleaned up depends on a variety of factors?  When it comes to water damage, the mitigation process is definitely not a one size fits all kind of formula.  The first thing when evaluate when called to a water loss is the category of the water.  There are tree basic categories of water loss:

Category 1 – “Clean Water” Source of water does not contain contaminants that pose a substantial threat to humans “clean water”.  Examples include broken supply lines, tub overflows, or malfunctions of water lines leading to certain appliance such as an ice maker line.

Category 2 – “Grey Water” Refers to water that contains a significant amount of chemical, biological or physical contaminants.  Examples include toilet overflow (urine only), sump pump failures and overflows from dishwashers or washing machines.

Category 3 – “Black Water” Extremely unsanitary containing harmful bacteria and possible disease-causing agents.  This includes sewage backup, toilet overflows containing feces, rising flood waters from rivers, streams or seawater.

The approach for cleaning each category of water is dramatically different.  When dealing with category 2 and 3 water losses it is imperative that we follow strict protocols to protect the health of our employees and customers.  At SERVPRO of Mobile County, we follow all IICRC and OSHA standards to ensure the safety of everyone involved.  If you experience a water damage in your home or office, call us at 251-343-0534.  We are available 24/7! 

Textile Cleaning with Esporta Washing System

4/7/2020 (Permalink)

large white machine with grey door The Esporta washing system allows us to clean up to 99.9997% of contaminants from soft contents after a fire or water damage.

Did you know SERVPRO of Mobile one of the only restoration companies along the Gulf Coast to offer the Esporta washing system?  This revolutionary machine works of a 4-quadrant designs that holds textiles and soft contents securely in place.  Water and a customized blend of cleaning solutions are pushed through the quadrants flushing out contaminants.  The Esporta machine can safely and effectively treat contents affected by soot, sewage, and even mold.  And it's not just for textiles.  We have effectively cleaned a wide range of soft contents including leather goods, shoes, hats, stuffed animals and even porcelain dolls.  Of course, many of these items can't be dried in your standard dryer.  We designed and built a custom drying chamber that is based on the same principals used for drying water damage.  Items are placed in an enclosed space while temperature and humidity are kept at optimal levels to pull the moisture out.