Recent Posts

Finding Hidden Water Damage in Your Mobile, AL Home or Business

9/29/2020 (Permalink)

white baseboard on grey tile floor with water seeping out Water damage that occurs in hidden may go unnoticed for extended periods of time and lead to secondary damages such as mold growth.

Having water damage in your home isn’t always as dramatic as a pipe exploding with water gushing everywhere.  Sometimes the most significant and costly water damage scenarios are those that you aren’t even aware of…  A fridge next to a wall, dripping pipes underneath cabinets or walls, or roof damage in the attic can all cause extensive damage because they occur out of sight.  If you can’t see the water slowly leaking, it can go on for extended periods of time before any damage becomes noticeable.  Although it can be difficult to spot, we want you to be armed with the knowledge that could stop a small problem from becoming a huge issue.  If not pinpointed and mitigated it a timely manner, mold growth may become an issue.  Here are a few telltale warning signs of concealed water leaks:

  • Water accumulation in unusual locations.
  • Discoloration on ceilings or walls.
  • Changes in the texture in your flooring (warping, buckling, expansion or sinking).
  • Odors – mold and mildew can be a good indicator that you have a moisture problem.

If you suspect a moisture issue at your home or business, call SERVPRO of Mobile County.  Our IICRC Certified Water Restoration Technicians have the skills and equipment to quickly and easily locate any moisture issues within your home or business.   

Dedication to Customer Safety

9/28/2020 (Permalink)

blue sky with white puffy clouds an yellow sign that says safety first Safety is always a top priority here at SERVPRO of Mobile County!

At SERVPRO of Mobile County, we believe taking care of our customers is about more than just completing the job. It is about how you do that job, what tools you use and going that "extra mile". One way in which we go that "extra mile" is by making customer safety a top priority. This may require added costs or additional resources, but we truly believe that there are no shortcuts when it comes to providing exceptional service for our customers.  Here are some extra steps we take to ensure the highest level of safety for our customers on every job site:

  • Products - We believe in using the safest "green" products available.
    • Benefect is a botanical, plant based, hospital grade disinfecting solution that poses no health hazards to humans or animals.
  • Training and Certification - Our technicians undergo rigorous training to ensure that they utilize proper techniques to ensure safe environments for our crews and our customers.
    • IICRC Certification - our team holds a total of 31 certifications across the board
    • OSHA 10 and OSHA 30 Certification
  • Protocols and Standards
    • PPE
    • Proper Containment
    • Certified: SERVPRO Cleaned
    • Proper disposal of biohazard waste

When you choose SERVPRO of Mobile County, you can rest assured that you will be receiving the most qualified service with an emphasis on customer safety above all else.   If you need service, you can reach us at 251-343-0534 24 hours a day, 365 days a year…because disasters don’t wait!

Disaster Preparedness - Know Your Risks, Be Prepared

9/23/2020 (Permalink)

clipboard with disaster list written in black font, water bottles and batteries in background Familiarize yourself with the disasters that most frequently affect your area and crate an emergency kit and disaster plan.

When it comes to being prepared, one of the most important steps you can take is to familiarize yourself with the type of disasters that are most common in your area.  For example, here along the Gulf Coast, we know that there is always the chance we could see a tropical system during hurricane season.  We got a vivid reminder of that with the arrival of Hurricane Sally on September 16, 2020.  Sally slowly meandered her way in our direction and left a path of destruction throughout Mobile and Baldwin Counties.  As she sat over us for hours with howling winds and pounding rain many residences and commercial properties suffered extensive damage. 

From wind and rain to flooding, being prepared for catastrophic storms is the best step you can take to protect your family and your property.  And the best time to educate yourself and prepare is BEFORE disaster strikes. Before the storm, you should put together a disaster supply kit and emergency plan.  On your property, be sure to remove damage trees and branches and secure loose gutters.  Have alternative charging methods for devices that require power. You can learn more about hurricanes and being prepared by CLICKING HERE to visit Ready.gov.   

At SERVPRO of Mobile County, we also offer a free service to create an emergency plan for your business.  Call us at 251-343-0534 today to schedule a consultation to get your Emergency Ready Profile!

Floor Drying Systems at SERVPRO in Mobile, AL

9/23/2020 (Permalink)

black mats taped to hardwood flooring with hoses run to a dehumidifier Here you can see a floor mat system set up to dry water damaged hardwoods.

Water restoration is definitely not a “one size fits all” process.  How we dry depends on a number of factors including:

  • Source of water loss. (Clean Water, Grey Water, Black Water)
  • Type and location of materials affected.
  • Time elapsed since the damage occurred.
  • Temperature and humidity levels within the structure.

If we begin mitigation right away, we can often salvage materials that have been damaged.  One such way in which we can do that is through our specialized floor drying systems.  These systems utilize mats and hoses to gently extract moisture through the surface of hardwood flooring.   Often floors that have begun to “buckle” or “cup” can be effectively salvaged using these customized setups.  At SERVPRO of Mobile County, we are dedicated to a restore versus replace mentality and have chosen to invest in systems such as these that can support that philosophy.  We also invest in ongoing education and training for all of our IICRC Certified technicians to ensure they are up to date on the latest techniques in water restoration.  If you experience water damage in your home or business, give us a call at 251-343-0534.

Youth Preparedness - Teach them to be ready!

9/23/2020 (Permalink)

We talk a lot about what we can do as adults to prepare for the unexpected.  When it comes to natural disasters, it is important that everyone understand why it is so important to be ready…even kids and teens!  Each year an estimated 66.5 million children are affected by some type of natural disaster. In 2012, FEMA developed the Youth Preparedness Council to engage young leaders interested in supporting disaster preparedness.  This year FEMA, the Department of Education and the American Red Cross held a National Summit on Youth Preparedness.  The summit focused on how schools can help promote preparedness, how students best learn preparedness skills and how different countries around the world are helping youth prepare and respond to various emergency and disaster situations.  So, what can you do at home to help your children be better prepared?  There are some great resources at Ready.gov and Youth.gov to help you get started.  Everything from planning and fact sheets to fun, interactive games for kids are at your fingertips.  At SERVPRO of Mobile County, our storm team understands the importance of proper preparation.  We hope you too will take a little time to make sure you are adequately prepared and “ready for whatever happens”.

Fall Increase in Property Claims

9/22/2020 (Permalink)

orange leaf with white sign hanging on line with clothes pin September 22 is the first official day of fall!

Did you know that each year, September 22 is officially the First Day of fall here in the U.S.? 

Did you know that each year, September 22 is officially the First Day of fall here in the U.S.?  Also known as the autumnal equinox, it is one of only two days when the sun is directly above the equator dividing night and day into exactly equal portions.  The other day is the spring or vernal equinox.  Did you know that the beginning of fall also means a noticeable increase in the number of homeowner’s insurance claims?  Claims that tend to rise as the weather turns cooler include:

  • THEFT - Home robberies increase by 25% as the leaves begin to change. You can protect your home by keeping lights on a timer or using a motion detector. Installing video cameras that are accessible by an app is a cost-effective way to monitor your property when you are away from home. You should also make sure to store valuables like jewelry in a safe or safety deposit box.
  • FIRE DAMAGE - Fire and smoke damage claims also increase due to the use of grills and fireplaces. According to gov each year home fires cost 2,500 people their lives and cause over $7 billion in property damage.
  • WATER DAMAGE – Freezing pipes and water damage account for nearly 20% of all property claims during the last quarter of the year. Be sure to insulate exposed pipes and shut off the main water supply before going out of town.

As we move into fall, take some time to inspect your home.  Making small fixes now could save you a headache down the road.  And remember, we are always here to help should you need us.  At SERVPRO of Mobile County we are available 24/7 to make it “Like it never even happened.”

What to Do After Hurricane Sally Passes in Mobile County?

9/15/2020 (Permalink)

Commercial Water Loss in Downtown Mobile, AL Downtown Mobile Water Mitigation after Hurricane Sally.

Hurricane Sally made landfall as a Category 2 storm in Baldwin County on September 16, 2020. Normally, Mobilians aren't phased by a simple storm, but Hurricane Sally has decided that she likes the area and is going to hang out for a bit. Excessive rainfall and incessant winds can lead to flooding and wind damage. Once the storm passes and residents are able to assess their homes and businesses, you may find that you have experienced damage. The next question is, what should you do if you have any storm damage?

Call SERVPRO of Mobile County at 343-0534

Upon arrival, we will assess your needs and walk you through the entire process, from mitigation to complete restoration.  We are the local mitigation restoration company here in Mobile County, and part of the elite SERVPRO's Disaster Recovery Team.

One on One Service

9/8/2020 (Permalink)

How many times have you called a company and gotten a random customer service agent on the other end of the line?  Each time you call you get routed to a different person and often left with more questions than answers.  At SERVPRO of Mobile County, we understand how frustrating the customer service merry-go-round can be.  As part of our commitment to customer service excellence, we promise you will never have to wonder who to ask for when you have questions or concerns during the job process.  At the onset of each job, you will be assigned a Job File Coordinator to guide you throughout the entire process.  They will be your one point of contact, always available to answer any questions or address any concerns you may have.  Your JFC will act as an intermediary between you and the insurance company.  They will coordinate directly with your insurance provider to ensure the job process runs smoothly.  One on one service…just one more way we fulfill our promise to “Go the Extra Mile”.

National Preparedness Month

9/3/2020 (Permalink)

white background with green and black national preparedness month logo When disaster strikes, having a plan in place can help protect your family and your property.

National Preparedness Month

Each year, September is recognized as National Preparedness Month.  This month is geared towards encouraging family and community disaster planning not just for the month, but throughout the entire year.  The theme for 2020 National Preparedness Month is “Disasters Don’t Wait.  Make Your Plan Today.”  Each week, a different subtopic will be emphasized. 

  • Week 1: Make a Plan - Talk to your friends and family about how you will communicate before, during, and after a disaster.
  • Week 2: Build a Kit – Gather supplies that will last you a few days after a disaster for everyone in your home.
  • Week 3: Prepare for Disasters – Know the risks of disasters for your area and check your insurance coverage.
  • Week 4: Teach Youth about Preparedness – Talk to your kids about preparing for emergencies and what to do if you are separated.

The goal of National Preparedness Month is to make sure everyone has the tools and resources they need to be prepared for a natural disaster.  At SERVPRO of Mobile County, we pride ourselves on always being ready for emergencies and we want to make sure that you are prepared too.  Having a plan in place can minimize damages associated with storms and keep you and your family safe. CLICK HERE to be taken to Ready.gov where you will find valuable resources and tools to help you create a preparedness plan.  We can also help your business prepare for disasters with our FREE Emergency Ready Profile.  Call us at 251-343-0534.

Are You Covered?

8/25/2020 (Permalink)

When it comes to your homeowner’s insurance policy sometimes it is hard to know exactly what to look for when checking your coverage.  Many times, the average consumer doesn’t consider all the variables and the multitude of “what if’s” that could occur and cause damage to their home. SERVPRO of Mobile County wants to help you make sure you are covered BEFORE disaster strikes.  One of the most common areas of gaps in coverage can occur in water loss situations.  An overwhelming majority of policies do not provide coverage for flood damage that is incurred from “rising water”.   This term is how most insurance companies will differentiate whether water damage is covered under the policy.  Rising water would be determined to be flood damage and most often only covered if you bought an additional flood policy.  Other water damage that would be covered would be water that filled the home as the result of a collapsed roof, broken windows etc.  If you aren’t sure of what your homeowner’s policy covers, we strongly encourage you to contact your agent today and ask questions.