Understanding Water Damage and Homeowners Insurance

10/30/2024 (Permalink)

Understanding a Water Damage Claim with your insurance, Mobile, AL

How to Understand Your Insurance Water Damage Claim

Water damage is a common issue that many  homeowners experience.  With estimates that about 1 in 60 homes will file a water damage claim each year. There are many reasons that cause water damage in a home like such as,  due to a burst pipe, a failed washing machine hose, or a leaking roof, it’s important to know if your homeowner's insurance covers the damages. Here’s what you should know about insurance in seven common water damage scenarios:

1. Leaking Pipes                                      One of the most common causes of water damage in homes is leaky pipes. As pipes age, they can develop cracks or holes, resulting in leaks that may go unnoticed for weeks or months. This can lead to significant damage to walls, floors, and ceilings. Leaks in crawl spaces can also create excess moisture, resulting in musty odors, pests, and wood rot. To prevent this, regularly inspect your pipes for signs of leaks and address any issues promptly.

2. Frozen Pipe Burst

   In extremely low temperatures, pipes can freeze and burst, leading to water leaks in your home. Most homeowners insurance policies cover the resulting damage unless negligence is involved—such as leaving your home unoccupied without heat. 

3. Backyard Pool Leak Affects Lawn and Basement
   Typically, swimming pool leaks are not covered by homeowners insurance unless caused by an external factor, like a fallen tree. While damage to your basement and personal property is generally covered, damage to your lawn usually is not.

4. Washing Machine Overflow
   Water damage from appliances is often covered if the leak is sudden or accidental. However, if the washing machine overflow is due to lack of maintenance, coverage may be denied. Regularly inspect water supply hoses and replace any frayed ones to prevent issues.

5. Sewer Backup
   Standard homeowners insurance does not cover sewer backups. However, you can purchase additional endorsements for sewer and drain coverage. Here are some suggestions on how to prevent sewer backup.

6. Flooding from Natural Disasters
   Flood damage is typically not covered by standard homeowners policies. Floods can result from storms, overflowing rivers, or saturated ground. To insure against water damage from natural disasters, you need to obtain a separate flood insurance policy. Learn more at The National Flood Insurance Program.

7. Water Seepage Beneath the Home Foundation
   Water seeping into the basement from beneath the home is not covered by homeowners insurance, as this type of damage is considered a maintenance issue rather than sudden or accidental.

8. Roof Leaks During Rainstorms
   If the roof was poorly maintained prior to the leak, damage may not be covered. However, water damage to personal belongings is usually covered, depending on your specific policy. 

How to Report a Water Loss Claim

If you experience water damage, follow these steps to report a claim to your insurance:

1. Document the Damage: Take photos or videos of the affected areas, including any standing water and damaged belongings.

2. Contact Your Insurance Agent: Call your insurance agent as soon as possible to report the claim. Provide them with details about the incident and the extent of the damage.

3. Fill Out Necessary Forms: Your insurance company may require specific forms to be completed. Make sure to provide all requested information.

4. Keep a Record: Document all communications with your insurance company, including dates, times, and the names of representatives you speak with.

5. Follow Up: Stay in contact with your insurance adjuster to ensure your claim is progressing.

When to Contact SERVPRO of Mobile County

Reach out to SERVPRO of Mobile County immediately after reporting your claim. We can help you with the following:

• Assessing the Damage: Our team will conduct a thorough assessment of your property and the extent of the water damage.

• Starting the Cleanup Process: We’re available 24/7 to begin the cleanup and restoration process to minimize further damage.

Steps SERVPRO® Takes for Water Damage Cleanup

When you contact SERVPRO, here’s what we do:

1. Initial Inspection: Our professionals will assess the damage and identify the source of the water.

2. Water Removal: We will use powerful pumps and vacuum systems to remove any standing water quickly.

3. Drying and Dehumidification: Specialized drying equipment will be installed to remove moisture from the air and affected materials. We monitor humidity levels to ensure effective drying.

4. Cleaning and Sanitizing: We clean and sanitize all affected areas, including belongings, to prevent mold growth and ensure a safe environment.

5. Restoration: Once the area is dry, we will begin restoring your home to its preloss condition, which may include repairs or rebuilding.

6. Ongoing Communication: Throughout the process, we maintain communication with you and your insurance adjuster to ensure everything is documented and the claim is handled smoothly.

As an IICRC Certified Firm, our team follows industry-leading IICRC protocols for water damage restoration, ensuring that your property is handled with the highest level of professionalism and care.

For professional water damage repair or mold removal services, contact SERVPRO of Mobile County today! We’re here to help you navigate the recovery process and restore your home.

Understanding Pipe Bursts in Mobile, AL: Causes, Cleanup, and Solutions

9/19/2024 (Permalink)

Understanding Pipe Bursts in Mobile, AL: Causes, Cleanup, and Solutions

Pipe bursts can cause significant damage to homes in Mobile, AL, and the surrounding areas of Saraland, Semmes, and Grand Bay. Understanding the causes of these incidents and knowing how to respond effectively can help homeowners mitigate damage and restore their properties.

Common Causes of Pipe Bursts

Several factors can lead to a pipe bursting in your home:

• Freezing Temperatures: While uncommon, freezing conditions can occur in Mobile. Water expands when it freezes, increasing pressure in pipes and potentially causing them to burst.

• Aging Pipes: Older plumbing systems can become brittle over time, making them more susceptible to rupture.

• Clogs: Blockages from debris or mineral buildup can create excessive pressure within pipes, leading to bursts if not addressed.

• Excess Water Pressure: Pipes are designed to handle specific pressure levels. Surpassing these limits, often due to water supply issues, can lead to failures.

• External Pressure: Soil movement or shifting can place undue stress on underground pipes, increasing the risk of ruptures.

• Improper Installation: Pipes installed incorrectly can have weak points that make them more likely to burst.

DIY Cleanup Tips

If you experience a pipe burst, here are some initial steps to take:

1. Shut Off the Water Supply: Locate the main water shut-off valve and turn it off to prevent further flooding.

2. Remove Excess Water: Use mops, towels, or a wet/dry vacuum to remove standing water.

3. Dry the Area: Open windows and use fans to circulate air, helping to dry out wet areas.

4. Inspect for Damage: Check walls, flooring, and belongings for damage. Take photos for insurance claims if needed.

5. Sanitize the Area: Use a mixture of water and mild detergent to clean surfaces affected by water to prevent mold growth.

When to Call SERVPRO of Mobile County

While DIY cleanup can help manage small incidents, certain situations require professional assistance:

• Extensive Water Damage: If the water damage is significant or you can’t remove all the water, it’s time to call in professionals.

• Structural Concerns: If you notice warping, sagging, or signs of structural damage, a professional assessment is crucial.

• Mold Growth: If mold appears or if you suspect mold due to prolonged water exposure, it’s essential to seek help immediately.

• Complicated Repairs: If the burst pipe is difficult to access or requires specialized equipment, professionals can handle it safely and efficiently.

Comprehensive Water Restoration Services by an IICRC Certified Firm

SERVPRO of Mobile County is an IICRC certified firm, ensuring that we follow industry standards for water damage restoration. Our comprehensive services include:

• Emergency Water Removal: We respond quickly to remove standing water, reducing the risk of further damage.

• Structural Drying: Our team employs advanced drying techniques and equipment to ensure thorough drying of affected areas.

• Mold Remediation: If mold develops due to water damage, we have the expertise to remove it safely and effectively.

• Cleaning and Sanitization: We clean and sanitize affected areas to ensure your home is safe and healthy.

• Insurance Claim Assistance: We provide guidance throughout the claims process to help you navigate insurance requirements.

Why Choose SERVPRO of Mobile County?

With over 20 years of experience, SERVPRO of Mobile County has been a trusted name in water damage restoration. Here’s why you should choose us:

• Expert Technicians: Our certified team is trained in the latest techniques and technologies for effective restoration.

• Rapid Response: We are available 24/7 to respond to emergencies, minimizing the impact of water damage on your home.

• Compassionate Service: We understand the stress of dealing with water damage and prioritize your needs throughout the process.

If you experience a pipe burst or any water damage in Mobile, Saraland, Semmes, or Grand Bay, don’t hesitate to contact SERVPRO of Mobile County. Our dedicated team is ready to help you restore your property and peace of mind!

Ensuring Adequate Coverage: Protecting Your Home Against the Unexpected

7/18/2024 (Permalink)

It is never too late to review your homeowner’s insurance policy and make necessary adjustments.

Understanding your policy and ensuring you have adequate coverage can make a significant difference when disaster strikes.

When it comes to homeowner’s insurance, it’s essential to know exactly what is and isn’t covered by your policy. Many homeowners assume they are fully protected against all types of damage, only to find out there are significant gaps in their coverage. One of the most common areas where coverage can be lacking is in water damage situations.

The Importance of Flood Insurance

A critical distinction in homeowner’s insurance policies is how they handle water damage caused by flooding. Most standard policies do not cover damage from "rising water," which is typically defined as flood damage. This means if your home is flooded due to heavy rains, storm surges, or overflowing rivers, your basic homeowner’s policy may not provide coverage.

What is Covered?

It’s important to note that homeowner’s insurance generally covers water damage caused by sudden and accidental incidents within the home. For example, if a pipe bursts or if water enters your home due to a roof collapse or broken windows during a storm, these scenarios are usually covered. However, the specific terms and conditions can vary, so it’s crucial to review your policy carefully.

Planning Ahead: Why It Matters

Planning ahead by reviewing your homeowner’s insurance policy can save you from financial hardship and stress in the event of a disaster. Without adequate coverage, you could be left with hefty repair bills and the emotional toll of dealing with property damage.

If you’re unsure about what your homeowner’s policy covers, we strongly recommend reaching out to your insurance agent. Ask specific questions about your coverage for water damage, especially regarding flood insurance. 

Your home is one of your most valuable assets, and protecting it with adequate homeowner’s insurance is key to safeguarding your investment. By understanding your policy, particularly its coverage for water damage and flood insurance, you can make informed decisions to protect your home and family.

At SERVPRO of Mobile County, we understand the importance of being prepared for the unexpected. In the event of water damage to your home, whether from a burst pipe or flooding, our team is here to help. 

Moisture Meters Provide Greater Accuracy

9/15/2023 (Permalink)

SERVPRO of Mobile County uses moisture meters to test surfaces for water.

The moisture meter isn't just a device; it's a game-changer. It enables us to assess the extent of water damage with unparalleled precision, helping us make informed decisions about the restoration process. Whether it's a burst pipe, a leaky roof, or flooding, the moisture meter provides us with real-time data that guides our actions.

When it comes to different surfaces like sheetrock and flooring, the moisture meter's versatility shines. For sheetrock, we gently press the meter against the surface, allowing it to measure the moisture content. This insight informs us if the sheetrock can be dried in place or if more invasive methods are necessary.

Flooring, on the other hand, demands specialized attention. We use non-invasive meters to scan the surface without causing damage. This method helps us understand the moisture levels beneath the surface, guiding us in making informed decisions about drying techniques and potential replacements.

Moisture meter empowers us to uncover hidden water damage, prevent mold growth, and restore your home. At SERVPRO of Mobile County, we're not just restoring properties; we're restoring peace of mind. With the moisture meter leading the charge, you can trust us to bring your space back to life, drier and safer than ever before.

Dry Floors Faster with the Mat System

8/25/2023 (Permalink)

SERVPRO of Mobile drying flooring with the Mat System.

When it comes to restoring water-damaged flooring, precision and efficiency are important. At SERVPRO of Mobile County, we've taken restoration to the next level with our innovative Mat System.

Imagine having your water-damaged flooring dried efficiently and thoroughly without the need for extensive tear-out or disruption. The SERVPRO Mat System makes this a reality. This system employs a combination of powerful vacuum technology, controlled air movement, and strategically placed mats to extract moisture directly from the flooring material.

The SERVPRO Mat System can reduce drying time by up to 30% compared to traditional methods. This accelerated drying process not only minimizes downtime but also reduces the risk of secondary damages such as mold growth and structural compromise.

The mats are carefully positioned over the affected area, creating a seal that allows for maximum moisture extraction. The vacuum technology then pulls moisture from the flooring, while controlled air movement promotes evaporation. This approach tackles both surface moisture and moisture hidden within the flooring layers.

The Mat System is a testament to our commitment to providing top-tier restoration solutions that not only save time and money but also deliver superior results. When you choose us, you're choosing a team that embraces advanced technology to restore your property with precision, speed, and excellence. 

The Importance of Flood Cuts in Remediation

8/14/2023 (Permalink)

SERVPRO of Mobile County making flood cuts after water damage.

When water damages your home and you have water in your walls, we employ a strategic technique known as "flood cuts" to ensure thorough and effective remediation.

What are flood cuts? Flood cuts involve removing a section of drywall above the water-damaged area. While it may sound counterintuitive, this method is rooted in practicality and science. Water has a sneaky way of seeping into spaces that are not immediately visible, causing hidden structural damage and fostering mold growth. By making a flood cut, we gain access to these concealed spaces, allowing us to accurately assess the extent of the damage.

Why do we do this? Flood cuts facilitate proper airflow and ventilation during the drying process. This reduces the chances of residual moisture and mold spores lingering in inaccessible areas. By acting swiftly and making calculated flood cuts, we prevent potential long-term issues that could compromise the structural integrity of your property and the health of its occupants.

We prioritize your safety and the integrity of your property. Trust us to go beyond the surface and ensure a thorough remediation process that leaves your property truly clean, dry, and secure.

Difference Between Mitigation and Remediation

6/21/2023 (Permalink)

SERVPRO of Mobile County's Vans Parked outside a mitigation job.

Mitigation and restoration are two important terms when it comes to dealing with property damage. While they are related, they have distinct differences that home and business owners should be aware of.

Mitigation

Mitigation refers to the immediate actions taken to minimize further damage and loss after an incident occurs. This can include steps like extracting water, boarding up windows, and drying out affected areas. The goal of mitigation is to prevent the damage from worsening and to create a safe environment for restoration work to take place.

Remediation

Remediation is the process of addressing and resolving the damage that has already occurred. It involves the actual repair, restoration, and cleaning of the affected areas. Remediation may include tasks like structural repairs, mold removal, smoke odor elimination, and content restoration. The goal of remediation is to restore the property to its pre-damaged condition.

In summary, mitigation focuses on preventing further damage, while remediation focuses on repairing and restoring the property after damage has occurred. Both are essential steps in the recovery process and often work together to ensure a successful restoration.

At SERVPRO of Mobile County, we specialize in both mitigation and remediation services. Our trained professionals are equipped with the expertise, equipment, and resources to effectively handle all aspects of the restoration process. From mitigating immediate damage to providing comprehensive remediation, we are here to help you navigate through any property disaster. 

Always Hire a Professional for Water Mitigation

1/30/2023 (Permalink)

Water damage can be a serious problem for homeowners and businesses. If not addressed quickly and effectively, it can cause significant damage to a property, as well as create health hazards such as mold growth. Hiring a water mitigation company can help you address these issues and minimize the damage caused by water.

Here are a few reasons why you might want to consider hiring a water mitigation company:

1. Expertise: Water mitigation companies have the expertise and equipment necessary to quickly and effectively remove water and dry out a property. They know how to identify and address the source of the water damage, and they have the tools and equipment necessary to extract water and dry out the affected areas.

2. Time-saving: Water damage can cause significant disruption to your life or business, and it's important to address it as quickly as possible. A water mitigation company can help you get your property back to normal as soon as possible, by quickly identifying and addressing the source of the water damage and getting to work on removing the water and drying out the affected areas.

3. Insurance: Many insurance companies require that you use a professional water mitigation company when making a claim for water damage. In addition, a professional company will have the necessary paperwork and documentation to support your claim and make sure that you get the maximum benefit from your insurance policy.

4. Safety: Water damage can create a number of safety hazards, including the risk of electrocution if electrical wiring is submerged in water. A water mitigation company will take the necessary precautions to ensure that the property is safe to enter and work in, and they will take steps to prevent further damage and hazards, such as mold growth.

5. Professionalism and accountability: Professional water mitigation company will have the proper licenses and certifications, they are trained and equipped to handle the situation. They are accountable for the work they do, and they will provide you with detailed documentation of the work they performed and the condition of your property before and after the work was done.

Hiring a professional water mitigation company, like SERVPRO, can help you address water damage quickly and effectively, minimize the damage to your property, and ensure that your insurance claim is handled properly.

Finding Hidden Damage

11/8/2021 (Permalink)

A visible example of water damage coming through a ceiling.

Finding Hidden Water Damage in Your Home or Business in Mobile, AL 

11/8/2021  (Permalink) 

Thinking about water damage, you may visualize a pipe bursting and spraying everywhere, but some damages are not always dramatic as that would be. Water damage occurring in your home or business is not always visible. Believe it or not, a lot of times the most costly and significant water damage situations are those that you are not even aware are happening… 

Slow dripping pipes underneath cabinets or walls, a hole in the roof allowing a leak into the attic, or a refrigerator along the wall can all cause extensive damage because they are not visible while occurring. If you cannot see the water slowly leaking, it can go on for extended periods of time before any damage becomes noticeable.  

Water damage that occurs in hidden spaces may go unnoticed for extended periods of time and lead to secondary damages such as mold growth. 

While we know it can be difficult to catch, we want to make sure you have the knowledge of how to prevent a minor problem from becoming a major one. If not located and mitigated in a timely manner, mold may begin to grow. Here are a few warning signs of concealed water leaks: 

• Water accumulation in unusual locations. 
• Discoloration of ceilings or walls. 
• Changes in the texture in your flooring (warping, buckling, expansion or sinking). 
• Strange odors may indicate growth due to the moisture problem. 

If you suspect a moisture issue at your home or business, call SERVPRO of Mobile County.  

Our IICRC Certified Water Restoration Technicians have the skills and equipment to locate any moisture issues quickly and easily within your home or business. Listed below are commercial grade devices we use to detect moisture: 

• Flir Infared Thermal Imaging Camera 
• Tramex Non-Penetrating Meter 
• Delmhorst Penetrating Meter 

It is our mission to help you in your time of need. We pride ourselves on our ability to get in and get out. "Like it never even happened." 

Preventing the Thanksgiving Plumbing Nightmares, Mobile AL

11/1/2021 (Permalink)

After the plumbing leak has been repaired and you're left with water everywhere, call the trusted leader, SERVPRO of Mobile County to finish the job.

Thanksgiving Plumbing Preparation Tips for Your Home

November is finally here, and with it comes Thanksgiving. Thanksgiving is that wonderful Thursday in November where family gathers and great food is eaten. It's a festive holiday with an abundance of family traditions from parade watching, hours of football, and traditional preparations of the Thanksgiving Feast. With all the cooking, visiting family and friend members, your plumbing will be tested to its max. Thanksgiving is the most popular US holiday for family gatherings, but did you know it is the single busiest day of the year for plumbers? In fact, plumbing problems spike by 50 percent the day after Thanksgiving — and it’s no doubt why. With all the feast preparations, shower taking and toilet needs can really put a strain on your house hold pipes. When your plumbing is clogged with food or even hair, the potential for water damage is at an all-time high. There are some Thanksgiving plumbing prep tips to help you though. Water damage isn't 100% preventable but being cautious and taking care of your plumbing are great ways to reduce your chances of water damage.

Thanksgiving Kitchen Preparation Plumbing Ideas

The kitchen is the central gathering place for preparing all the  festive delights and treats. It’s is where all the food is prepared and cleaned up afterwards. The kitchen is also where one of the biggest plumbing mistakes can happen. Garbage disposals are fantastic devices that can churn up a lot of scraps in a short amount of time, but they are also delicate and unfortunately, they can turn into a massive headache on Thanksgiving. If you use the garbage disposal as your sole means of food disposal, chances are you're going to break it.

There are a lot of foods that you should never put down the disposal, including:

• Potatoes Peels
• Food like celery and lettuce (stringy texture)
• Non-edible items like grease, oil, bones, and eggshells

The garbage disposal has a hard time breaking down these types of foods, which in turn can cause an issue such as a blockage, breakage, and leak. Most people don't always use the garbage disposal correctly, leading to obstruction and potential damage. The proper way to use the garbage disposal is to:

• Turn on the faucet, allowing the drain to fill with water before you put food into it.
• Turn on the garbage disposal until food is gone.
• After you turn the disposal off, let the water run for a moment longer to prevent the waste from clogging the drain.
• Use cold tap water to not promote overheating with hot water.

Thanksgiving Bathroom Preparation Plumbing Ideas

The bathroom is one of the most frequently used rooms in your home on Thanksgiving Day. Thanksgiving is the one day of the year you're expected to overeat, which means your bathroom is overused. If your home is going to be filled with guests, make sure your stock bathrooms with easy flushable toilet paper and keep on hand fresh cotton hand towels.

Thanksgiving Plumbing Preparation Tips after the Plumbing Failure

If you took all or none of these Thanksgiving plumbing prep tips, and you've got a plumbing problem leading to a water loss, your first step should be to call a plumber to stop the water. But you also need to take care of the water itself, so your next action needs to be calling a water restoration company like SERVPRO of Mobile County.  A little bit of water can cause a lot of damage, and water damage is the second most common insurance claim filed by homeowners. If something leaked or gushed onto your floors or walls, SERVPRO of Mobile County will perform mitigation and restoration. Click here to find some resourceful steps on what you can do until help arrives.

How Long Does it Take to Dry?

10/10/2021 (Permalink)

SERVPRO of Mobile County has over 20 IICRC certifications, making us the leader in the restoration industry.

When Will It Be Dry?

Water damage in your home is not just inconvenient, it can often completely uproot your everyday routine.  If you have severe flooding or water damage in your home, you my have to leave the property while drying and restoration takes place.  

How Long will it Take?

One of the most common questions we get when we arrive on-site after a water loss is “how long will this take”?   Based upon our calculations and certain variables such as saturation levels, temperature, humidity, and materials affected, we can use the “science of drying” to give you a reasonable estimate.  One thing to keep in mind though is that every situation is different.  There is no “one size fits all” answer; however, in most cases, you can expect that most spaces can be completely dried out within five days.  Once drying is complete we can then begin the restoration process.  Depending on the severity of the damage and the restorations necessary, we will create a customized treatment plan for your unique set of circumstances.  Once the plan has been created, we can typically give you an accurate estimate of the time it will take to complete the entire job process.  It is important to keep in mind though, that there are factors outside of our control that may prolong the completion time.  This can include the responsiveness of your insurance adjuster/company and demands for emergency services in catastrophic event situations such as hurricanes or floods.  No matter how long it takes, you can rest assured that we can handle every step of the process and truly make it “Like it never even happened.”  If you experience water damage in your home or business, call the IICRC Certified experts at SERVPRO of Mobile County.  We are available 24/7 to help you get life back on track.

How to Get Rid of Mold in My House in Mobile, AL

10/7/2021 (Permalink)

After Hurricane Ida there was a lack of power for several days causing mold to begin forming on all porous materials inside.

How to Get Rid of Mold in My House?

Along the Gulf Coast and in Mobile, AL the climate is humid and warm the majority of the year. With that, it is a perfect breeding ground for mold. Mold can be found from your shower tile, bathroom walls and even growing on the outside of your home. Most of the time, mold in small amounts is easy to personally treat, the big problem is when mold is found in large areas in your home or hidden behind walls. Keeping the rooms in your house, like the bathroom, dry and cool can help prevent mold from growing, but despite your best efforts, mold can still grow in unwanted places. If you find yourself with a small mold situation, there are many hacks on how to rid a small area of mold. It only takes a few steps, a little elbow work and the right ingredients to rid your small area of mold and preventing it from being a further issue.

Can I Remove the Mold Myself?

You can remove small areas of mold, but remember that mold spores can travel when disturbed. Wearing proper attire when removing mold is important, it limits your exposure by wearing protective gear.

• Rubber Gloves-prevents mold spore spreading
• Eye Protection-protects eyes from chemical spray

 If the area of mold is larger then 2 feet by 2 feet, you could have a bigger problem.  It is best to contact a professional like SERVPRO of Mobile County to have the area inspected for hidden water leaks or other underlining issues.

How Do I Remove Mold and Stain from My Wall?

 Many people think bleach is the best way to kill and remove mold on a wall. The problem with bleach is it only kills the surface mold; it doesn’t penetrate deep enough to kill to the roots. To kill beneath the surface, Bob Villa recommends using a vinegar and water mix.  Once you have properly killed the mold, it may leave a stain behind. Here is an easy treatment plan to get rid of the stain.

• Clean the surface with detergent and water using a sponge or brush and let the surface dry completely.
• Follow with a water and bleach solution: Mix ¾ cup of chlorine bleach to a gallon of warm water. Wearing rubber gloves, apply the water-bleach mixture to the stains with a sponge or brush.
• Let sit five minutes, scrub, rinse, and air dry

Are there Natural Ways to Removing Mold?

If the sound of using bleach is scary, there are a few natural ways to treat small areas of mold. It may take a little longer to treat, but it is a just as affective.

• Hydrogen peroxide: Grab a spray bottle and pour 3% solution of hydrogen peroxide into the bottle. Spray the affected area, allow it sit for 10 minutes, and then scrub the mold away.
• Vinegar: Pour undiluted white vinegar in a clean spray bottle and spray the moldy area. Allow the area to sit for an hour, and then wipe the area clean with water and allow it to dry.

What to do if the Area of Mold is a Large Surface Area or the Mold Returns?

If the mold returns and you cannot determine the cause, it is best to contact the professionals at SERVPRO of Mobile County. Our teams have been professionally trained and certified according to the IICRC Standard Guidelines. Check out our website at SERVPRO of Mobile County for further details about our mold remediation process.

What to do When your Kitchen Floods?

10/7/2021 (Permalink)

A flooded room in your home is a site no one wants to experience or see. SERVPRO of Mobile County is the trusted leader in water restoration.

My Kitchen Flooded, Now What?

Whether waking up on a busy weekday morning or sleeping on the weekend, walking into a kitchen to the sight of standing water can send a homeowner into panic mode. If a broken pipe, a forgotten running sink or a malfunctioning appliance causes the flooded kitchen, the end result can lead to serious problems if the clean up isn’t done properly.

How to Dry Out a Kitchen?

Whether it is a small water leak to a large area of standing water, rapid response is the first steps to take. Here is a list of best practices to further potential damage.

• Identify the source of the water leak, and turn off the water supply to the house.
• Turn off power due to potential electrocution issues
• Remove all furniture and rugs to a dry area
• Remove as much water as possible with a wet/dry shop vacuum, mop or towels
• Open all drawers, cabinets, and closest that may have gotten wet to allow circulation
• Encourage air circulation by turning on fans, opening windows and running the air conditioner.
• If the damaged area is large, take photos and document the damage. Contact your homeowner’s insurance agent
• Contact SERVPRO of Mobile County and check out our water damage tips on our website for further suggestions until our First Responder arrives onsite.

Water Damage When You Weren't There To Stop It

7/26/2021 (Permalink)

Have you ever had water damage in your home or business? The tiniest problem when it comes anything involving water can cause so much damage! Often, people their leave vacation homes or commercial buildings to head home, forgetting to shut off the water. Since these buildings will usually be unattended for some time, a pipe leak, any appliances leak or even, worse you left a sink or bathtub running in a hurry to hit the road. What a mess when you have when you finally return.

On the other side of that scenario, you may have left your home in a hurry, forgetting to check for potential water hazards when you to you left for your vacation. Now you have returned home to the same mess.

When you have a water damage in your home or business, your top priority is to begin the cleanup process as soon as possible. If you have never been through the process, you may not understand what each step entails from start to finish. We understand that communication is key to making the mitigation and restoration as stress free as possible for our customers. We don’t just walk you through the details at the initial visit, we are there every step of the way to make sure you have answers to all your questions. During the job, you will have your very own “customer concierge.” You will be assigned one of our Job File Coordinators who will be your one point of contact. They will communicate directly with your insurance companies and relay all details directly to you to you, insuring you always know what is going on with the job.

Our electronic record keeping system DryBook Mobile, means that we can quickly and accurately share drying status reports with you and your insurance company at a moment’s notice.  At SERVPRO of Mobile County, we realize that taking care of a water damage is about so much more than the technical aspects.  It’s about taking care of the customer that truly matters!  If you experience a water damage in your home or business call the IICRC Certified experts at SERVPRO of Mobile County.

What To Do When You Have Interior Flooding

6/21/2021 (Permalink)

If you find yourself in an indoor flooding situation, we are for you 24/7. Before we arrive to help you, here are some ways you can minimize potential water damage:

DO:

• Shut off the source of water if possible or contact a qualified party to stop the water source
• Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock
• Remove as much excess water as possible by mopping and blotting
• Wipe excess water from wood furniture after removing lamps and tabletop items
• Remove and prop up wet upholstery cushions for even drying
• Place aluminum foil or wood blocks between furniture legs and wet carpeting
• Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
• Use wooden clothespins to keep furniture skirting off damp floors
• Hang draperies with coated hangers to avoid contact with wet carpeting or floors
• Hang furs and leather goods to dry separately at room temperature

DON’T:

• Enter rooms with standing water where electrical shock hazards may exist
• Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards
• Leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining
• Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
• Use your household vacuum cleaner to remove water, possibly causing electrical shock or damage to the vacuum cleaner
• Use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors
• Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water

When Will It Be Dry?

11/9/2020 (Permalink)

Drying times vary based on a number of conditions.

Water damage in your home is not just inconvenient, it can often completely uproot your everyday routine.  If you have severe flooding or water damage in your home, you my have to leave the property while drying and restoration takes place.  One of the most common questions, we get when we arrive on-site after a water loss is “how long will this take”?   Based upon our calculations and certain variables such as saturation levels, temperature, humidity, and materials affected, we can use the “science of drying” to give you a reasonable estimate.  One thing to keep in mind though is that every situation is different.  There is no “one size fits all” answer; however, in most cases, you can expect that most spaces can be completely dried out within five days.  Once drying is complete we can then begin the restoration process.  Depending on the severity of the damage and the restorations necessary, we will create a customized treatment plan for your unique set of circumstances.  Once the plan has been created, we can typically give you an accurate estimate of the time it will take to complete the entire job process.  It is important to keep in mind though, that there are factors outside of our control that may prolong the completion time.  This can include the responsiveness of your insurance adjuster/company and demands for emergency services in catastrophic event situations such as hurricanes or floods.  No matter how long it takes, you can rest assured that we can handle every step of the process and truly make it “Like it never even happened.”  If you experience water damage in your home or business, call the IICRC Certified experts at SERVPRO of Mobile County.  We are available 24/7 to help you get life back on track.

Holiday Water Damage

11/2/2020 (Permalink)

If you are planning on travelling this holiday season, be sure to prep your home properly before leaving.

The holiday season brings with it many opportunities for property damage.  We talk often about fire dangers from cooking and holiday decorations, but there is also a spike in water damages during this time.  As millions of Americans take to the skies and roadways travelling near and far to gather with friends and family, they leave their homes vacant.  If left unattended, even small problems can become big disasters.  There are some simple steps you can take to protect your home when you are planning on being away. 

• Clean out gutters.
• Turn off the main water supply to your home.
• Make sure to flush toilets to empty the bowl (if you live in an area that freezes).
• Trim back trees and remove any dead branches.

Taking a small amount of time to follow these suggestions before you leave for the holidays could save you a headache down the road.  And remember, if you experience water damage, we are always Here to Help®.   Give us a call any time of the day or night at 251-343-0534.

IICRC Certified Master Water Restorer

10/2/2020 (Permalink)

Our team holds over 31 certifications across the board.

At SERVPRO of Mobile County, we strongly believe that quality work is the product of superior training and a continual thirst for knowledge and growth.  Our crew members complete nearly 20 hours of training to become IICRC Certified Water Restoration Technicians (WRT).  This course provides an intensive focus on all aspects of both residential and commercial water damage and gives our team the knowledge to efficiently mitigate water damage in a variety of real-life scenarios.  We aren’t satisfied with just staying put though and our crew members are always looking for ways to improve and move forward.  That’s why our Operations Manager, Kacie Minchew, decided to continue her training and go on to receive her IICRC Certification as a Journeyman Water Restorer (JWR) and Master Water Restorer (MWR).  The JWR certification requires at least one year in the industry as a WRT and additional IICRC Certifications in Carpet Cleaning, Carpet Repair and Reinstallation.  The Master Water Restorer is the highest level of certification in water mitigation that can be attained.  You must be certified by the IICRC for at least 3 years, complete all the requirements for JWR and complete additional certifications including Applied Microbial Remediation Technician, Advanced Structural Drying, and Health and Safety Technician to be eligible for the MRT designation.  We are so proud of our team members like Kacie, who exhibit such drive and passion for the work that they do!  

Finding Hidden Water Damage in Your Mobile, AL Home or Business

9/29/2020 (Permalink)

Water damage that occurs in hidden spaces may go unnoticed for extended periods of time and lead to secondary damages such as mold growth.

Having water damage in your home isn’t always as dramatic as a pipe exploding with water gushing everywhere.  Sometimes the most significant and costly water damage scenarios are those that you aren’t even aware of…  A fridge next to a wall, dripping pipes underneath cabinets or walls, or roof damage in the attic can all cause extensive damage because they occur out of sight.  If you can’t see the water slowly leaking, it can go on for extended periods of time before any damage becomes noticeable.  Although it can be difficult to spot, we want you to be armed with the knowledge that could stop a small problem from becoming a huge issue.  If not pinpointed and mitigated it a timely manner, mold growth may become an issue.  Here are a few telltale warning signs of concealed water leaks:

• Water accumulation in unusual locations.
• Discoloration on ceilings or walls.
• Changes in the texture in your flooring (warping, buckling, expansion or sinking).
• Odors – mold and mildew can be a good indicator that you have a moisture problem.

If you suspect a moisture issue at your home or business, call SERVPRO of Mobile County.  Our IICRC Certified Water Restoration Technicians have the skills and equipment to quickly and easily locate any moisture issues within your home or business.   

IICRC Certification - Why It Matters

9/29/2020 (Permalink)

Our team holds over 31 IICRC Certifications across all areas of restoration and mitigation.

At SERVPRO of Mobile County, we talk a lot about IICRC Certification and how we follow all IICRC guidelines when it comes to the mitigation process.  If you aren’t an industry insider, you may be wondering exactly what the IICRC is and why that certification matters?  IICRC stands for the Institute of Inspection Cleaning and Restoration.  Originally called the International Institute of Carpet and Upholstery Cleaning, this non-profit organization was founded in 1972 and has been setting the standards for the restoration industry ever since.  The IICRC has now grown to be a global organization with more than 53,000 certified technicians and 6,000 Certified Firms around the world.  As an IICRC Certified Firm, you can rest assured that our technicians receive their certification and that we adhere strictly to all guidelines as set for the by the IICRC.  What does this mean?  Our technicians must undergo rigorous coursework focused on standards and practices that are based on proven knowledge.  Once completing the course, they must then pass an exam to prove that they have understood and retained the practices set forth for them.  For you this means you can rest easy knowing that your home or business is in the hands of skilled mitigation experts who have met some of the most stringent standards in the industry.  At SERVPRO of Mobile County, taking care of our customers is our number one priority and we take every step necessary to ensure that you receive the highest level of service possible from everyone on our team!

Water Damage FAQs

9/29/2020 (Permalink)

Water Damage FAQs

When water damage strikes, it can be a stressful and overwhelming situation. You want someone on-site to begin cleaning up the damage as quickly as possible.  At SERVPRO of Mobile County, we also want to begin the cleanup as quickly as possible to minimize secondary damage.  With time being of the essence, we understand that we deliver a lot of information to you in a short amount of time at the initial visit.  During the stress of the moment, it may be hard to retain all the details that are being relayed.  To minimize confusion, we have developed a document answering some of the most frequently asked questions to leave behind on each job.  This is one more step we take to ensure transparent and effective communications with each of our customers.   Some of the questions answered are:

• Do I need to leave the equipment in place?

Yes. We understand that the equipment can be noisy and disruptive. However, shutting equipment off may lengthen the time of the drying process.

• How long does the drying process take?

Typically, the drying process takes 3-4 days. However, drying is not an exact timeline. We dry to a predetermined goal and monitor to evaluate when the wet materials have reached their goal.

• How often can I expect to get updates during the process?

Your JFC (Job File Coordinator) acts as your very own customer concierge. They will contact you each day via your preferred method of communication (email, text, phone call) while mitigation is taking place to give you updates and address any questions or concerns you may have. Keeping you well informed is important to creating a great customer experience for you.

At SERVPRO of Mobile County, we are constantly striving to develop tools that can help enhance the overall customer service experience.  If you have a water damage in your home, you can reach us at 251-343-0534 any time of the day or night.  

Floor Drying Systems at SERVPRO in Mobile, AL

9/23/2020 (Permalink)

Here you can see a floor mat system set up to dry water damaged hardwoods.

Water restoration is definitely not a “one size fits all” process.  How we dry depends on a number of factors including:

• Source of water loss. (Clean Water, Grey Water, Black Water)
• Type and location of materials affected.
• Time elapsed since the damage occurred.
• Temperature and humidity levels within the structure.

If we begin mitigation right away, we can often salvage materials that have been damaged.  One such way in which we can do that is through our specialized floor drying systems.  These systems utilize mats and hoses to gently extract moisture through the surface of hardwood flooring.   Often floors that have begun to “buckle” or “cup” can be effectively salvaged using these customized setups.  At SERVPRO of Mobile County, we are dedicated to a restore versus replace mentality and have chosen to invest in systems such as these that can support that philosophy.  We also invest in ongoing education and training for all of our IICRC Certified technicians to ensure they are up to date on the latest techniques in water restoration.  If you experience water damage in your home or business, give us a call at 251-343-0534.

Protecting Your Home from Rainwater

7/28/2020 (Permalink)

If you own a home in Mobile, AL protecting your investment from wet weather should be a top priority.  As the wettest city in the United States, we see an average of 69 inches of rain each year.  From summer storms and tropical downpours to days of showers on end, it can come down in a variety of ways.  No matter how the rain makes its entrance, it always brings with it the threat of potential water damage if your home isn’t properly prepared.  Here are some tips to keep the water out and avoid water damage in your home:

• Maintain Your Roof – Periodically inspect your roof for missing, loose or damaged shingles. Make repairs as soon as possible to protect your home and extend the life of your roof.
• Seal Windows and Doors – Inspect windows and doors for cracks. Use a sealant to repair cracks and apply a fresh coat of caulking where siding meets the frame.  Applying a fresh coat of paint to the exterior can also further prevent moisture from entering wood.
• Maintain Siding – Be sure to routinely check for damage to your exterior walls and inspect siding for weak spots.
• Install Proper Drainage – It is important to not only protect your home by waterproofing the exterior, but also by proper diversion of runoff. Install proper drainage and gutter systems to keep standing/pooling water away from your home.
• Keep Gutters Clean – Make sure to keep drainage systems free of debris to ensure that they function properly.

Taking these steps can help protect your home, however there is no foolproof method to fully prevent water damage.  From hurricanes to burst pipes, there is always a chance that you could still find yourself dealing with a water loss.  Should that ever be the case, SERVPRO of Mobile is always available 24/7 to help make it “Like it never even happened.”   

Is it Flood Damage?

6/8/2020 (Permalink)

When it comes to a water loss, we are ready to help no matter the source! We are IICRC Certified and highly experienced in flood damage.

With the start of Hurricane Season here along the Gulf Coast, now is a good time to take a closer look at your insurance coverage.  It is important to have an in-depth conversation with your insurance agent regarding what is covered under wind and water exclusions to see if you may need additional riders.  When it comes to storm water, “flood damage” requires additional coverage.   At SERVPRO of Mobile County, we are often asked what the difference is between water damage and flood damage?  The answer is actually very simple.  The categorization of the water loss depends on the source of the water.  Flood damage is caused by rising waters from a natural source and typically affects multiple residences.   Often in storm situations the water may come in through roof damage; however, it is easy to make the differentiation if there is no rising water in the area.  It is best to have an in-depth discussion with an insurance professional to get more details and answers to your questions.  And remember, if you experience any type of water loss, no matter the source, SERVPRO of Mobile is always Here to Help.^®

Consistent Communication Every Step of the Way

5/27/2020 (Permalink)

When you have a water damage in your home or business, your top priority is to begin the cleanup process as soon as possible.  If you have never been through the process, you may not understand what each step entails from start to finish.   We understand that communication is key to making the mitigation and restoration as stress free as possible for our customers.  We don’t just walk you through the details at the initial visit, we are there every step of the way to make sure you have answers to all your questions.  During the job, you will have your very own “customer concierge”.  You will be assigned one of our Job File Coordinators who will be your one point of contact.  They will communicate directly with your insurance companies and relay all details directly to you to insure you are never “in the dark” when it comes to the status of your job.   Our electronic record keeping system DryBook Mobile, means that we can quickly and accurately share drying status reports with you and your insurance company at a moment’s notice.  At SERVPRO of Mobile County, we realize that taking care of a water damage is about so much more than the technical aspects.  It’s about taking care of the customer that truly matters!  If you experience a water damage in your home or business call the IICRC Certified experts at SERVPRO of Mobile County!

Categories of Water

4/13/2020 (Permalink)

Did you know that the way a water loss is cleaned up depends on a variety of factors?  When it comes to water damage, the mitigation process is definitely not a one size fits all kind of formula.  The first thing when evaluate when called to a water loss is the category of the water.  There are tree basic categories of water loss:

Category 1 – “Clean Water” Source of water does not contain contaminants that pose a substantial threat to humans “clean water”.  Examples include broken supply lines, tub overflows, or malfunctions of water lines leading to certain appliance such as an ice maker line.

Category 2 – “Grey Water” Refers to water that contains a significant amount of chemical, biological or physical contaminants.  Examples include toilet overflow (urine only), sump pump failures and overflows from dishwashers or washing machines.

Category 3 – “Black Water” Extremely unsanitary containing harmful bacteria and possible disease-causing agents.  This includes sewage backup, toilet overflows containing feces, rising flood waters from rivers, streams or seawater.

The approach for cleaning each category of water is dramatically different.  When dealing with category 2 and 3 water losses it is imperative that we follow strict protocols to protect the health of our employees and customers.  At SERVPRO of Mobile County, we follow all IICRC and OSHA standards to ensure the safety of everyone involved.  If you experience a water damage in your home or office, call us at 251-343-0534.  We are available 24/7! 

Esporta and Sewage Cleanup

12/10/2019 (Permalink)

At SERVPRO of Mobile County, we are dedicated to improving our processes and technologies to provide our clients with the most efficient and premier service in the restoration industry.  One way in which we have revolutionized the cleanup process is my implementing the Esporta washing system.  This ground-breaking approach to soft contents cleaning means that we can salvage items that would have previously been discarded. The Esporta uses a patented system of chambers to hold items in place while pushing water and cleaning agents through the contents.  This effectively and safely flushes out over 99.999% of contaminants bringing the items to food grade quality.  Using the Esporta washing system, we can safely clean a variety of soft contents, from textiles to leather goods and many things in between.  The Esporta is even capable of cleaning items damaged by sewage and other bio-contamination. 

Preventing Frozen Pipes

12/10/2019 (Permalink)

When it comes to winter here along the Gulf Coast, we are fortunate to have pretty mild winters when compared with other parts of the country.  However; we all know that the weather here can be unpredictable to say the least.  It is important that we don’t rest on the idea that we won’t experience temperatures extreme enough to wreak havoc on our plumbing.  At SERVPRO of Mobile County, we want to help you prepare for the unexpected and avoid the expense and stress that comes along with a water damage in your home.  Preventing frozen pipes is easy to do and it could save you massive damage and outrageous expenses. Did you know that each year in the U. S., a quarter of a million people will have at least one or more rooms in their home affected by water due to frozen pipes? According to the Institute for Business and Home Safety, claims payments for those types of losses have totaled more than $4 billion collectively! Freezing pipes caused by cold weather is much easier to prepare for than other weather threats such as hurricanes, tornadoes, and flooding. Taking just a few simple steps can virtually guarantee that you won’t have water damage caused by frozen pipes. 

 CLICK HERE to be taken to the Red Cross’ website for more information.

Faster to Any Disaster

12/10/2019 (Permalink)

At SERVPRO of Mobile County, we understand that even a minor water damage in your home can feel like a disaster.   You want help and you want it fast!  That is why we have systems in place to ensure that you receive the fastest response when a water loss strikes your home.  Our first responders will arrive onsite to assess the damage within in one hour and we will have crews working to make it “Like it never even happened” within three hours.  Here in the Mobile area we are no strangers to flooding.  Whether it be a simple summer storm or a tropical system, we have seen it all and SERVPRO of Mobile County has been Here to Help®.  Our experience combined with our highly trained team and cutting-edge technologies means that we provide the best service available to our customers.  If you experience water damage in your home give us a call at 251-343-0534.

Did You Know?

12/10/2019 (Permalink)

We all know what mold is and most of us know the hazards that indoor mold growth can pose. Did you know that mold growth can begin in as little as 48 hours after a water damage?  Here, at SERVPRO of Mobile County, we undergo extensive training in order to receive IICRC Certification in the remediation of mold.  We like to think the knowledge this affords us, as well as our extensive experience in the field means we have all the answers.  However; even the experts can learn something new each day.  We like to stress the importance of continued growth and learning to our team members.  In that spirit, we went on the hunt for some of the most interesting facts regarding mold that we could find.  Did you know…

• Mold isn’t so happy about happy meals....mold will not grow on a McDonald’s hamburger.
• Mold damage can cause more than half a trillion dollars per year.
• According the Mayo Clinic, nearly ALL chronic sinus infections are caused by mold
• Some studies have a found a link between mold and SIDS (Sudden Infant Death Syndrome)

If you suspect a mold issue in your home or business, give us a call at 251-343-0534 to schedule an inspection. 

Rising Water Bill?

6/5/2019 (Permalink)

Have you noticed a change in your water bill?  It could be a slow climb or a sudden increase, but either way it may be an indicator that you have a water leak.  One of the most common reasons for a large water loss is a hidden leak in pipes that may be concealed by walls, flooring or cabinets.  If you notice a change in your water bill, you may want to take a closer look around your home for signs of hidden water leaks.  Some things to look for are discoloration, bubbling or flaking paint, damp carpets, buckling or cupping wooden floors or a must smell.  If the water leak has been going on for an extending period of time, you may already have mold which can result in a musty, “off” smell.  The only way to detect the exact source is to use a moisture meter or cutting drywall.  If you experience a water damage give SERVPRO of Mobile County a call and we can make it “Like it never even happened.”

Vacation Prep - Preventing Water Damage

4/10/2019 (Permalink)

As we enter Spring and Summer, vacation season is officially in full swing.  Kids are out of school and the weather is prime for creating family memories.  We all do our best to make sure our home is safe while we are away.  Exterior lighting, security systems and now days even smart phone operated appliances to keep away intruders.  For more of us, water damage never crosses our mind.  Did you know that a ½ inch supply line flows at a rate of 50 gallons of water per minute?  Just for reference, a standard tub holds roughly 80 gallons of water.   Imagine your bathtub completely emptying in your home every 2 minutes!  Just imaging what damage could be done if this happens on the first day of your vacation and you don’t know until you arrive back home days later.  At SERVPRO of Mobile County, we have seen the damage that can ensue.  Not only flooding of the entire footprint of the home, but also mold.  If left untreated, a water loss can cause mold growth to begin in as little as 24-48 hours.  We recommend that as part of your pre-travel checklist, you add turning off the main water supply to your home.  The best way to prevent disaster is to be prepared!

Cause and Effect

12/27/2018 (Permalink)

When you experience water damage in your home, it is important that you call in a qualified, professional mitigation company to properly handle the damage.  Although it may look like something that you can easily handle yourself, there are hidden damages that can show up over time and have far reaching consequences.  A little hidden moisture underneath flooring or behind the walls can easily create a domino effect of damage, such as buckling floors or even mold.  It is important to also note that your insurance company may not cover those ensuing consequences if the water damage wasn’t properly mitigated by a qualified and licensed restoration company.  At SERVPRO of Mobile County, all of our team members have undergone extensive training and are IICRC certified in the all areas of water damage mitigation.  In addition to IICRC training, we participate in continued education on both the regional and national level as part of the SERVPRO franchise network.  We are always up to date on the latest techniques and technologies to make water damage “Like it never even happened.”  We will also work directly with your insurance company to alleviate that burden and stress for you.  If you experience water damage, call the experts at SERVPRO of Mobile County at 251-343-0534.

Water Damage Culprits

12/12/2018 (Permalink)

Water damage in your home can cause unnecessary stress and expense.  Nobody wants to have to deal with a water loss, but sometimes its unavoidable.  At SERVPRO of Mobile County, we are always Here to Help® should the unexpected ever strike your home, but we want to help you minimize the risks of that happening.  The first step is understanding what the most common causes of a water loss in a residential structure.

• Toilets – faulty supply line/overflow
• Washing machine – 50% caused by burst supply lines
• Water Heaters – flush tank every six months and have inspection every 2 years
• Plumbing lines
• Sinks
• Sump Pumps

If you are going on trips it is always a good idea to turn off the water to prevent major damage should anything occur while you are away.  If you do experience water damage in your home call SERVPRO of Mobile County right away to minimize the damage.

Protecting Your Pipes

12/11/2018 (Permalink)

Although it could be 80 degrees on Christmas Day here in the South, that doesn’t mean we can forego cold weather preparation. Sure, you may think you will never need to know how to prevent frozen pipes, but weather can turn on a dime. In Mobile, it can change seasons between breakfast and lunch so, it is always better to be safe than sorry! At SERVPRO of Mobile County, we know that the best protection is to prepare for the unexpected.  Preventing frozen pipes is easy to do and it could save you massive damage and outrageous expenses. Did you know that each year in the U. S., a quarter of a million people will have at least one or more rooms in their home affected by water due to frozen pipes? According to the Institute for Business and Home Safety, claims payments for those types of losses have totaled more than $4 billion collectively! Freezing pipes caused by cold weather is much easier to prepare for than other weather threats such as hurricanes, tornadoes, and flooding. Taking just a few simple steps can virtually guarantee that you won’t have water damage caused by frozen pipes. CLICK HERE to be taken to the Red Cross’ website for more information.

What To Do Until Help Arrives

12/10/2018 (Permalink)

Despite your best efforts to learn and implement precautions to prevent a water damage, it is often out of your control.  At SERVPRO of Mobile County, we often talk about preparedness tips to prevent or minimize the impacts of a water loss situation.  But we also want you to understand the best ways to reduce the impacts after the damage has occurred. Before doing anything you need to make sure that the home is safe to enter.  After a catastrophic flood event there may be electrical hazards, structural safety issues and contaminated water present. However, after a water loss due to burst pipes, leaking water lines or other household causes, your first step would be to locate and stop the source of the loss. Wipe wood, furniture or other belongings to remove excess water.  If possible, place styrofoam or wooden blocks underneath furniture to prevent it from sitting in standing water. Relocated smaller contents to an unaffected area of the house. Move any rugs or floor coverings as well. At SERVPRO of Mobile County, we guarantee that a technician will be on-site beginning work within 3 hours. Until help arrives, utilizing these tips could help you minimize costs and save contents after a water loss.  

Document Drying with SERVPRO of Mobile County

6/4/2018 (Permalink)

At SERVPRO of Mobile County, our goal is to be your one stop shop for any cleaning or restoration issue that may arise.  We pride ourselves on being at the forefront of technologies and cleaning methods to fulfill this goal of being a premier restoration and cleaning company.  We are continuously looking for innovative ways to save contents that would have previously been labeled as unsalvageable and discarded. One of the most amazing procedures we have in our arsenal is out document drying process.  We have become such a digital world, that many of us don’t even think of all the paper items we have around our home or office that could be lost. Family heirlooms, historical photographs, maps or books. Many offices still have paper files that could contain vital information.  Now, we can salvage these vital documents using a carefully controlled vacuum freeze-drying method. This same drying process is used by the Library of Congress and is the only method approved by the National Archives and Records Administration (NARA) and the General Services Administration.  In many situations, your documents may not only be exposed to water, but also serious contaminants such as bacteria, viruses, pesticides to name a few. Not only do we dry your documents, but we also use a gamma irradiation process to ensure that your documents are safely and effectively sterilized.

Water Damage by Numbers

6/4/2018 (Permalink)

Whether it is a small loss or a complete flood situation, water damage is always an unsettling experience.  Nearly 93% of all losses could have been prevented and we want to help you protect your home or business from the unexpected.  From leaking pipes to a natural disaster, the term “water damage” can cover a variety of situations. It is important that you check your homeowner’s policy and truly understand your coverage limits.  If you think it will never happen to you, think again. According to statistics set forth by the American Insurance Association, nearly 40% of current homeowners have experienced some form of a water damage loss.  It is the second most common reason for filing an insurance claim in the United States and causes billions in property damage each year. The most common cause of water damage is completely preventable! Broken pipes and hoses from ice maker lines, dishwashers and washing machines are the number one culprit.  Did you know that nearly 250 gallons of water can escape from a 1/8-inch crack in a typical household pipe in a 24-hour period? You can visit your local home improvement store to replace old pipes with new materials for an easy fix. Nobody can ever predict the future, but knowledge is always your best line of defense!  If you experience water damage, remember that SERVPRO of Mobile County is available 24/7 to help…call us at 251-343-0534.

Magic of SERVPRO in Mobile, AL

1/4/2018 (Permalink)

On-site helping a business reopen their doors quickly.

Most consumers don’t understand the science of drying that is involved in water restoration.  To many it is simply like magic.  Their home is wet, the SERVPRO of Mobile County cavalry comes to the rescue in their green vans and it is dry.  Damage seems to magically disappear, but the truth is much more involved than industry outsiders may realize.  When you experience a water loss and call SERVPRO of Mobile County, the first thing we do upon arriving on the scene is to evaluate the situation.  Utilizing exclusive DryBook Mobile technology, we key a variety of variables in to our tablets and formulate a customized plan of action based upon each customers’ unique situation.  There are a multitude of factors that affect how we formulate our plan of attack.  First, what category of water is involved?  Clean water from a supply line, for example is handled completely differently than a sewage backup.  The location of the affected areas and the materials involved contribute to the level of remediation versus replacement.  The time of year, humidity levels and length of time the water sat also play a role in drying times.  All of our first responders are Certified Water Restoration technicians who have extensive training in evaluating all of these variables to give our clients the best results. It may look like magic but it’s actually the science that makes SERVPRO the leader in the industry.  

How to Thaw your Pipes!

1/2/2018 (Permalink)

http://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/winter-storm/frozen-pipes

When a Storm Hits, SERVPRO of Mobile County is Ready

12/27/2017 (Permalink)

Flood Damage in Mobile, AL

SERVPRO of Mobile County specializes in storm and flood damage restoration. Our crews are highly trained and we use specialized equipment to restore your property after the storm.

Faster Response

Since we are locally owned and operated right here in Mobile Alabama, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,700 Franchises across the country and elite Disaster Recovery Teams. Just in the past year alone, SERVPRO of Mobile County has assisted in the floods of Baton Rouge, Hurricane Harvey, Hurricane Nate and the flooding in Kansas City. SERVPRO of Mobile County is the leader in water and Storm Damage. 

Water Damage Timeline

12/27/2017 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of North County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Mobile County arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –251-343-0534

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Paint begins to blister.
• Wood flooring swells and warps.
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Mobile County

SERVPRO of Mobile County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Can you Spot Water Damage?

12/12/2017 (Permalink)

We have specialized tools to help locate unnoticeable leaks

In general, a house is one of the biggest investments you will make in your lifetime. In order to protect that investment, you should vigilantly look out for household problems and address them before they worsen.

One such dreaded homeowner issue is water damage. If left unattended, residential water damage can detrimentally impact the structure or spawn other complications, including mold that poses a health risk to inhabitants. Here are several methods for detecting water damage within your house.

1. Check the Floors
No matter what kind of flooring you have, it will manifest signs of water damage. For tile and wood, look for cracked, buckling or warped flooring. When it comes to carpet, be wary of damp spots, gradual rises, soft spots or the smell of mold and dampness.

2. Look for Stains
Water stains on the floor around the bathtub, toilet or sink, as well as stains on ceilings and walls, are some of the most obvious signs of water damage. Unusual stains could indicate there is a leaky pipe or drain inside the wall. Cracks in the drywall or areas that appear swollen and are soft to touch also may signify trouble. Peeling paint is another sign of loose water within wall spaces. As the drywall gets saturated, paint can lose adhesion.

3. Inspect Outside
Observe the exterior of your house. What you want to look for are pools of standing water that can indicate poor drainage in the yard, gutter spouts that aren’t transporting water far enough from the house or leaky rain gutters. Any of those issues could threaten the foundation of your house. Additionally, common signs of water damage on the roof may include pools of water; cracked, curled or missing shingles; or broken flashing.

4. Watch for Rust and Mold
Inspect your water heater and check for rust on the tank or damp spots on the floor. A rusted tank could indicate a slow leak. Additionally, corrosion around pipe connections could be caused by water seepage. Visual signs of active mold growth mean moisture is contacting microscopic mold spores, often in the nooks and crannies of your home. Finally, don’t rely solely on sight. When water stagnates, mold and bacteria can grow, producing a musty, unpleasant smell.

What to Do with Water Damage?

6/25/2017 (Permalink)

If you experience water damage, give SERVPRO of Mobile County a call.  We are available 24/7 and guarantee the fastest response times around.  No matter what time of day or night you call us, we will return your call within 15 minutes.  Within one hour a first responder will be on-site to evaluate the damage and determine a treatment plan.  Within 3 hours, we will have a crew and equipment on at your home or business to begin the cleanup process.  Time is of the essence when it comes to handling water damage.  The faster the work begins, the greater the chances of salvaging certain materials.  Our team members are IICRC certified in Water Restoration and Advanced Structural Drying.  They have the training and knowledge to handle any situation from residential to commercial. Our fleet of vehicles and large inventory of drying equipment also means that they have the resources to take care of any size loss!  Whether its a flooded room or a flooded warehouse, we can make it "Like it never even happened."

Wood Floors After Water Damage

6/24/2017 (Permalink)

If you have water damage at home, call SERVPRO of Mobile County.  Water Damage Cleanup is not a to do it yourself situation.  Having IICRC Certified experts on-site means that we have expert techniques and tools to salvage many items that would be lost without the proper know how.  warped hardwood floors are a great example. We have specialized floor drying systems that help pull moisture from within the wood itself as well as a range of air movers and dehumidifiers to create a customer drying plan based on the affected space and materials. It is important that you call us as soon as possible.  The quicker we arrive on-site to begin the extraction and mitigation, the greater the chances that we can save your hardwoods.  Here are some things you can do until we arrive:

Remove as many wet items including rugs and furniture if possible. You can use towels are rags to dry up as much of the excess water as you can.  Place fans in the rooms to keep the air moving and if you have a dehumidifier on hand, place it in the affected area.  Opening windows may also help if it is not hot or humid outside. 

If you experience water damage, SERVPRO of Mobile County is always just a phone call away at 251-343-0534.

SERVPRO Water Mitigation Process

12/21/2016 (Permalink)

SERVPRO of Mobile County can provide a solution to your property's (regardless of whether it's your home or business) water damage needs.

- Uniformed employees will arrive on-site usually within four hours of notification to begin providing a resolution to the water damage situation

- Technicians communicate their assessment with the property manager or owner in detail before beginning the cleanup and restoration process

- Professionals utilize industry guidelines, knowledge, training and industrial equipment to examine the extent of the damage

- Restoration services include moisture detection, water extraction, dehumidification and contents inventory

- Closing the event work order in a timely manner through electronic claims reporting, consistent communication and professional restoration techniques

- SERVPRO of Mobile County is available 24 hours a day, 365 days a year.  Contact us at 251-343-0534.

Minimizing Water Damage - Quick Response

12/1/2016 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Mobile County provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Mobile County arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 –251-343-0534

Water Damage Timeline

Within Minutes

• Water quickly spreads throughout your property, saturating everything in its path.
• Water is absorbed into walls, floors, upholstery, and belongings.
• Furniture finishes may bleed, causing permanent staining on carpets.
• Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

• Drywall begins to swell and break down.
• Metal surfaces begin to tarnish.
• Furniture begins to swell and crack.
• Dyes and inks from cloth and paper goods spread and stain.
• A musty odor appears.

48 Hours to 1 Week:

• Mold and mildew may grow and spread.
• Doors, windows, and studs swell and warp.
• Metal begins to rust and corrode.
• Furniture warps and shows signs of mold.
• Paint begins to blister.
• Wood flooring swells and warps.
• Serious biohazard contamination is possible.

More Than 1 Week:

• Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
• Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Mobile County

SERVPRO of Mobile County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.