Communication - Why It Matters

5/6/2020 (Permalink)

Experiencing a disaster in your home is one of the most traumatic and stressful events you will ever endure.  You want to begin the healing and recovery process as quickly as possible.  We understand that when we arrive on-site you may be overwhelmed, and we want to make sure we do everything we can to help. Recently, as part of a new customer service initiative, we created Frequently Asked Question (FAQ) fliers to leave behind with our customers.  These fliers are loss specific (fire, water, storm, mold, cleaning) and they answer some of the most common questions we encounter from customers after the initial on-site visit.  We feel that it’s important for you to have something tangible to refer back to if you have questions during the duration of the cleanup and restoration.  We also assign a JFC (Job File Coordinator) to each job at the onset.  Serving as your very own “customer concierge” they are your go to direct point of contact through the entire job process.  They handle all communication with your insurance company and keep you informed of the job status as it progresses.  We also utilize cutting edge technology, such as our DryBook Mobile that allows us to quickly and efficiently share electronic job diary notes and drying status reports with those who need them.  Consistent, clear communication is key to ensuring a positive service experience and SERVPRO of Mobile County will be with you every step of the way!